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FAQ

PRE-ORDER

SHIPPING

How would you handle the customs?

PRODUCT KNOWLEDGE

What is the hardware requirement of Pimax 8K?

Is the face cushion replaceable?

How about earphone?

Do you offer integrated microphone?

IPD adjustment

Can I wear my own glasses?

Does Pimax VR Headsets support both vive v1 and v2 lighthouses?

Can I use my current accessories with Pimax VR Headset?

Can I use my vive/steam accessories at home?

What are the extendable modules?

CUSTOMER SERVICE

When will you shipthe pre-order packages?

Can I get support locally in my region?

If I have questions about the product and shipping schedule, where should I submit my questions/requests?

ABOUT PIMAX

Why do you create thePimax 5K+/8K product lines?

What does "Pimax" stand for?